Existing customers
We are committed to offering you the best service.
Making a complaint
We would like to hear from you if you are unhappy with our products or conduct.
We have a Complaints Procedure that includes clear standards so that you know what to expect from us. We keep you updated on progress on a regular basis. If we are unable to resolve your complaint straight away, we will acknowledge your complaint in writing within 5 working days of receipt.
We take your complaint seriously and will investigate each of your concerns thoroughly, in a fair and impartial manner. Our aim will be to resolve your complaint as quickly as possible and we may contact you to obtain further information. We keep you updated on progress on a regular basis. We will explain our position clearly and in easily understandable language, ensuring that we reply to each point that you have raised.
In most cases, you will receive a Final Response within 4 weeks of us receiving your complaint. However, in the unlikely event that we have been unable to complete our investigation and provide a response within 4 weeks, we will write to you with an update, explaining the reasons for the delay, along with details of when you can expect to receive our response.
For Regulated Bridging and Residential Mortgages:
If you remain dissatisfied or we have not issued a Final Response within 8 weeks, you have the option to refer the matter to the Financial Ombudsman Service.
For Buy-to-Let and Unregulated Bridging:
If you are not happy with the way we resolved your complaint, please do not hesitate to contact us to discuss your complaint further. This can be done either by emailing your complaint handler back or via [email protected].
Contact us
For Regulated Bridging and Residential Mortgages
LendInvest Loans Limited
PO Box 1152
Uxbridge
UB8 9YZ
+44 (0)20 3846 6822[email protected]
For Buy-to-Let or Unregulated Bridging
Contacting us will not impact your credit score or credit profile.
General FAQs
How to make a complaint
Regulated bridging
We want every experience you have with LendInvest to be a positive and successful one. If something has gone wrong, your feedback is how we put it right. We take all complaints very seriously, so please don't hesitate to share your thoughts with us.
Please download our complaints procedure which includes clear standards so that you know what to expect from us.
PO Box 1152
Uxbridge
UB8 9YZ
Residential
We want every experience you have with LendInvest to be a positive and successful one. If something has gone wrong, your feedback is how we put it right. We take all complaints very seriously, so please don't hesitate to share your thoughts with us.
Please download our complaints procedure which includes clear standards so that you know what to expect from us.
PO Box 1152
Uxbridge
UB8 9YZ
Unregulated bridging
We want every experience you have with LendInvest to be a positive and successful one. If something has gone wrong, your feedback is how we put it right. We take all complaints very seriously, so please don't hesitate to share your thoughts with us.
Please download our complaints procedure which includes clear standards so that you know what to expect from us.
PO Box 1152
Uxbridge
UB8 9YZ
Buy to Let
We want every experience you have with LendInvest to be a positive and successful one. If something has gone wrong, your feedback is how we put it right. We take all complaints very seriously, so please don't hesitate to share your thoughts with us.
Please download our complaints procedure which includes clear standards so that you know what to expect from us.
PO Box 1152
Uxbridge
UB8 9YZ
Financial Ombudsman Service
The Financial Ombudsman Service will only be able to consider your complaint after you have either received our Final Response or 8 weeks have elapsed since your complaint was received. Whichever is earlier.
Should you wish to refer your complaint to the Financial Ombudsman Service (which you must do within 6 months of receiving our Final Response), the relevant contact details are:
Contact details
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR