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Keeping your money safe

Here are some frequently asked questions about your LendInvest mortgage.

If you cannot find what you are looking for below or would like to talk to us about your mortgage you can call us (lines are open 9am-5.30pm, Monday to Friday, excluding public holidays) or email us and one of our friendly team will be able to help. If you call, please have your account number to hand to share with our team. If you are emailing, please include your account number. If you choose to email us, we will respond to your message within 5 working days. This will either be via a telephone call, email or a letter in the post. If your request is urgent please call us.

Contact us

For Regulated Bridging and Residential Mortgages

LendInvest Loans Limited
PO Box 1152
Uxbridge
UB8 9YZ

+44 (0)20 3846 6822[email protected]

For Buy-to-Let or Unregulated Bridging

+44 (0)20 3846 6880[email protected]

Contacting us will not impact your credit score or credit profile.

General FAQs

If you think there has been fraudulent or suspicious activity on your account, please call our team on 0203 846 6822 as soon as possible, and we will swiftly investigate the matter.

Product questions

Residential

We may require specific items as part of your mortgage application or as a result other subsequent requests from you. However we will always notify you of these requirements, so you and your broker know it comes directly from LendInvest.

Here are some tips for protecting your money:

  • Don’t disclose your PIN, passwords, security codes or one time passcodes to anyone. Legitimate banks and lenders will not ask you for this.
  • Don’t move your money to a “safe account”. Legitimate banks, lenders and law enforcement will not ask you to do this.
  • Stop and think: If something sounds too good to be true, take time to consider and think about the risks of frauds.
  • If someone calls claiming to be from a bank, challenge it. Caller IDs, emails and texts can easily be faked, and just because someone tells you they are from a bank doesn’t mean they are. If in doubt, hang up and call them back on a different line and using a number on a recent statement.
  • Check before you click: Look out for any emails, phone calls, or SMS messages you think are suspicious, especially when payments are involved
  • Avoid oversharing on social media: You shouldn’t post messages on social media about any purchases you are on the verge of making, as this could alert fraudsters who track social media activity.
  • Stay alert: As part of the application, always check if the case handler has sent any payment requests before transferring funds.
  • Report it: Report any suspicious communications as phishing and do not participate in activities involving sharing personal details or payments.
  • Protect yourself: Make sure you are using antivirus-protected software, secured browsers, and up-to-date devices. Avoid accessing confidential information on public networks or devices.
  • Test it: Think about sending a test transfer of £1 to the bank account before transferring the full payment to check if the bank details are correct.

If you would like to find out more about how to keep your money safe, UK Finance’s take 5 campaign has loads of great information, tips and tricks and is an initiative we fully support: Take Five – To Stop Fraud.

Regulated Bridging

We may require specific items as part of your application. But we will always notify you of these requirements, so you and your broker know it comes directly from LendInvest.

Here are some tips for protecting your money:

  • Don’t disclose your PIN, passwords, security codes or one time passcodes to anyone. Legitimate banks and lenders will not ask you for this.
  • Don’t move your money to a “safe account”. Legitimate banks, lenders and law enforcement will not ask you to do this.
  • Stop and think: If something sounds too good to be true, take time to consider and think about the risks of frauds.
  • If someone calls claiming to be from a bank, challenge it. Caller IDs, emails and texts can easily be faked, and just because someone tells you they are from a bank doesn’t mean they are. If in doubt, hang up and call them back on a different line and using a number on a recent statement.
  • Check before you click: Look out for any emails, phone calls, or SMS messages you think are suspicious, especially when payments are involved.
  • Avoid oversharing on social media: You shouldn’t post messages on social media about any purchases you are on the verge of making, as this could alert fraudsters who track social media activity.
  • Stay alert: As part of the application, always check if the case handler has sent any payment requests before transferring funds.
  • Report it: Report any suspicious communications as phishing and do not participate in activities involving sharing personal details or payments.
  • Protect yourself: Make sure you are using antivirus-protected software, secured browsers, and up-to-date devices. Avoid accessing confidential information on public networks or devices.
  • Test it: Think about sending a test transfer of £1 to the bank account before transferring the full payment to check if the bank details are correct.

If you would like to find out more about how to keep your money safe, UK Finance’s take 5 campaign has loads of great information, tips and tricks and is an initiative we fully support: Take Five – To Stop Fraud.