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1. Covid-19 Updates
What do these updates cover?
These Covid-19 updates cover our current service levels, the latest updates from our panel valuers and professional partners, and a summary of our mortgage support process with links to relevant forms. We keep these updates current and revise this page whenever there are material changes that could affect our service.
Last updated: 01/04/2021
How are your service levels?
Our whole business is working remotely and has been doing so since the first lockdown in March. Following a record summer for applications you may experience slower turn around times than usual, but our team will be transparent with you throughout the process about where your application is at. You can view our up-to-date Buy-to-Let service levels on our Buy-to-Let page.
How have physical valuations changed?
Despite the ongoing Covid restrictions, our valuer panel are able to continue completing in-person physical valuations, subject to current Covid guidance.
Strict rules will apply regarding valuer inspections and pre-visit risk assessments, and will continue going forward.
Although different valuers will have different procedures the core principles will be to respect the health and safety of both the valuer and the tenants or owners of the property being inspected. Here is an example from one valuer.
On every occasion, we would request that you inform a member of our team if the property is vacant or occupied, and then we can make the appropriate arrangements with our valuation panel. It will be normal for the valuer to insist on strict social distancing protocols when visiting an occupied property, and if these protocols are not followed, or if access is not provided, the valuation will not be undertaken. Any abortive inspections will likely incur a cost, which could be as much as the whole fee, although we will confirm these provisions as they will vary from valuer to valuer.
We do understand that some customers won’t be comfortable letting a valuer into their property at this time, or whose health situation means this isn’t an option. Where this is the case, we’ll place the valuation on hold and you’ll need to notify us when your client is ready to proceed.