Meet The Team: Client Services

Our Client Services team- Joel, Sophie and Elizabeth- are here to answer all of your queries about the LendInvest platform. They’re responsible for talking to investors and making sure everyone is happy! We caught up with them for a quick chat to reveal a little bit more about the faces behind our company.

Hi guys! Welcome to the interview. First up, can you tell us briefly about your experience prior to joining LendInvest?

Joel: I spent 5 years in Client Services and Instructional Design at IBM in Australia. I moved to London for a change of scenery, applied for a job at LendInvest and was lucky enough to get it.

Elizabeth: I worked in Financial Services for a Buy-to-Let and investment company in the city before joining LendInvest.

Sophie: I graduated this summer from the University of Nottingham and have had previous experience working in logistics in Vienna.

Tell us a little bit about your job role, what do you do all day?

Joel: I make sure all our investors are happy. 

Elizabeth: Speak with all our investors and help them understand the platform.

Sophie: Asides from teasing Elizabeth and Joel, I answer investor enquiries as well as making outbound calls to investors so that we have an excellent understanding of investors’ needs.  We all work together to make sure everything is running smoothly!

What’s your favourite thing about working at LendInvest?

Joel: The social side, everyone is so friendly. No two days are ever the same.

Sophie: The vibrant personalities in the office – we are never short of a joke or two.  The office culture means that everyone is really approachable, which is perfect for newbies like me with never ending questions!

Elizabeth: The office environment and friendliness of the colleagues.

Favourite place to take a lunch break?

Joel: Nothing better than sitting in the sun at Fitzroy square on a nice day.

Elizabeth: Anywhere around Goodge/ Charlotte St. So many good food places.

Sophie: Being situated in such a great location with so much choice I try to go somewhere different each time.

Top 3 tools you can’t get through the day without?

Joel: Gmail, my phone and a glass of water.

Elizabeth: Dropbox. Gmail and Notepad.

Sophie: Gmail, Google Docs and Post-it notes.

What tabs do you have open in your browser right now?

Joel: Gmail, LendInvest, Zendesk, LendInvest Admin and BBC Sport.

Elizabeth: Gmail, LendInvest Admin and Twitter.

Sophie: Gmail, LendInvest, Linkedin, Twitter.

Who has a better aim with the Nerf gun?

Joel: We are all pretty accurate I think. Best to ask the others in the office that run away when they see Client Services loading their Nerf guns.

Elizabeth: I’m alright, I like to use Joel as target practice.

Sophie: I thought I had a pretty good aim until there was a surprise attack from the other side of the office!

Uber, cab, tube, cycle or walk?

Joel: Tube mostly. Uber on Saturdays.

Elizabeth: Walk /Uber.

Sophie: All of the above!

Favourite emoji?

Joel: Surely it would be un-Australian to pick anything else?

Elizabeth: sunshine = happy times.

Sophie: because she’s sassy.

What will the next big thing on the internet be?

Joel: Something in social media. A place that combines all the social media profiles of a person so it can be used for other purposes like job applications and credit scores.

Elizabeth: The online market will move further into the social media space, with more and varied ways of sharing.

Sophie:  Unlimited free access to Wi-Fi worldwide.

…and the next big thing in finance?

Joel: Cryptocurrency, something more mainstream and safer than Bitcoin. Physical money is in the past.

Elizabeth: LendInvest.. changing the shape of Finance.

Sophie: Tech companies disrupting the status-quo of the banking industry.

What’s your beverage of choice from our Friday Happy Hour drinks fridge?

Joel: Hmmm, tough question. Probably Heineken.

Elizabeth: Pimm’s

Sophie: The Malibu and cloudy lemonade cans are the best – you have to get in there quickly 4pm Friday before they all disappear!

Favourite secret place in London?

Joel: I haven’t been here long enough to uncover any secret places. I like Borough Market but I don’t think that’s a secret judging by how many people were there when I last visited.

Elizabeth: Best Tapas in London… Carmen

Sophie: If I told you it wouldn’t be a secret.

Best piece of advice you’ve ever been given?

Joel: If a job is worth doing, it’s worth doing properly.

Elizabeth: Take every opportunity offered to you and live in the present.

Sophie:  Do one thing every day that scares you.

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Thanks guys! If you want to learn more about investing with us you can visit our investor page or contact us to get through to one of these fabulous three members of our client services team. We’re always looking for bright, talented people so if you’re interested in joining us you can check out the LendInvest careers page for the latest openings.  Don’t forget to follow us on Instagram, Twitter.